Shipping & Returns
WHO DO WE DELIVER TO?
All customers must provide a valid shipping address and name to where the parcel is to be sent,full breakdown of the shipping details including the total amount, will be given to the customer at the checkout before the order is confirmed. Customers can leave the order stage at any time before the order goes through Each package can contain a maximum of 3 items and is priced at( £3.95 standard delivery and £4.95 next day delivery). If you order more than 3 items, additional packages will be added automatically at( £3.95 standard delivery and £4.95 next day delivery)per package, the customer will be informed of the total amount of the order before payment is made .. Customers still hold the right to leave the order stage at any time before payment is made and your order will be terminated.
It is the customer’s responsibility to ensure that all of the order details are correct including; Name, shipping address, sizes, colours and styles. This information cannot be amended or changed once your order is picked and packed. We do not hold liability for parcels delivered to addresses incorrectly stated on the order.
DELIVERY TIMES:
You must allow 24- 48 hours for pick and pack before dispatch.
The parcel will be delivered within the approximate timeframe of 1-3 days (unless stated otherwise) from the despatch date. No orders are delivered on a holiday.
Orders made after this time will be despatched on the next available working day and delivered on the second working day. When you get to the checkout for your order, you will be given the delivery information including the service used, prices and courier. If there is no next day delivery option given at the checkout this means that your parcel is not eligible for this service. Please also note that the delivery date stated at the checkout for guaranteed next day delivery parcels may not always be updated on time if there is an upcoming bank holiday.
RETURNS:
Unwanted items may be returned within 14 days from the date an order was received. Please note we will refund the cost of the item but not the delivery cost.
Parcels must be sent back via post only, we do not accept returns in person to our distribution centre. All parcels returned in person, not via the postal service can be rejected/returned to sender/not processed. We do not have any retail stores/outlets to purchase from or return items to. All items returned must be in their original packaging (clear plastic) and have labels/tags intact -except for items where packaging or labels were not provided by https://itsat5pounds.co.uk/
Customers are advised to inspect their order upon receipt of the parcel for any manufacturer’s defects that could have possibly been missed throughout the checking process.Each returning package must include valid order details along with refund instructions to be processed correctly, a cover note must be included stating your full name as per your account, the order number returned and the items from the order that are being returned. Alternatively, you are also able to make a copy of your packing slip and highlight which specific items from this order you are returning and your request for a refund. Parcels may possibly be held or rejected by the returns department and not processed if it is not possible to identify the received parcel by the details provided within the package.
Please contact our customer services team to discuss a return here.Address : 247 Boston Road Hanwell London W7 2AT
UNDELIVERED PARCELS:
If the customer does not receive an order within the first seven days from the delivery date stated by the couriers, provided the customer’s delivery address is correct, we can raise an investigation on the eighth day with the aim to recover the parcel. Please be advised it is necessary to report non-delivery orders within 10 calendar days from the delivery date stated to initiate a claim with the courier company. Under no circumstance can we declare a parcel as lost until a full investigation with the courier company has been concluded.